The Nightmare Customer Service Paint Job Concludes

Finally! It is finished. The house has been painted and it looks great. Despite all the difficulties of the customer service of Alliance Paint, I can honestly say it is terrific work at a reasonable cost.

The silver lining to all the runaround of Paige and Chris, the owners of Alliance, we ended up with two good painters who completed the job in three and a half days. I think Marco and Juan should have be running the customer service end of Chris and Paige’s business. The owners did not call timely to let us know how our actual paint days were cancelled. They did not call to tell us what the scheduled days were going to be. And when it came to the actual job being performed, it was an impromptu day when Rex and I least expected it, a day several weeks before the last schedule date was given. It could have been our warning that if the job was not completed by October, we would get our money back.

The silver lining to all this date bumping and jostling, the lack of phone calls and misinformation was Rex and I were able to experiment for weeks with different quarts of paint colors. We started with a white (as said in previous blog entry) with a gray trim. The door was Jasper (and remained so to the very end.) Our porch and deck color also were kept as the original Ranchero Red. Trim went from gray to sage to finally a very light yellow and the house color went from white to gray white to a light warm color that had the orange hue removed and darkened somewhat to match the trim. Marco and Juan spent last Friday until Monday afternoon on the job. It seemed it might be a disaster as the first application was way too light for the body and had to be remixed to the color we had chosen. But once everything was moving, we couldn’t be happier with the final result. We had a “walk through” with the painters after all was said and done. Rex and I used binoculars to gaze up at the second story, looking for missed places or blotches. We found very few. The door is perfect. The deck and porch are perfect. And the entire house makes for a warm and welcoming feel. I hope it keeps the warm feeling through our gray winters for many years to come.

Now for some pictures.

Original Paint Job 12.30.2007 South Side September 18, 2009

South Side Office Window South Side Office Window-1

North Side Before North Side After

South Side Front Door South Side. Rex stands for scale.

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